Simplify Employee Mobility & HR Ops In KSA With Our Latest Guidebook Download in English Download in Arabic Download in Chinese

Sales Support Engineer

location Saudi Arabia
location May 29, 2024

contract Permanent

Our client is  an Industrial Machinery Manufacturing company. They are now looking for a Sales Support Engineer to join them.


Roles & Responsibilities 

  •  Identify the bottlenecks in meeting the KPIs and try to eliminate the same after discussing and agreeing with the concerned on the corrective actions.
  • Understand the client existing sales & service contracts and maintain reports of the contracts.
  • Coordinate with Sales & Service teams in the entire process of contract pre-order and post-order activities. These include aftermarket contract technical & commercial offer preparation, approvals, quotation, negotiation, and final award.
  • Lead in identifying the optimum stock for each existing contract.
  • Participate in negotiations, new service contract discussions.
  • Handle all client portals regularly for issued RFQ’s, purchase orders, enquiries, and contracts.
  • Provide updates/business reports to EB management periodically for internal/external meetings.
  • Prepare high level customer presentation based on the guidance from Sales & Service teams.
  • Assist in organising training programs for customers.
  • Support Application engineering as needed in technical works.
  • FSPO database management
  • Proactively support Sales & Service teams in follow-up of goods delivery, delivery notes and payment collection from the customers.
  • Manage coordination of activities for retrofit and upgrade projects to help the company in winning more retrofits and upgrades.
  • Assist in preparing SPIR/PSPL for major customers



  • Mechanical Engineer or Engineering background
  • Minimum 5 -10 years’ technical experience working in Oil & Gas, Petrochemical or related industries.
  • Have fair knowledge of rotating equipment in general.
  • Experience with large and complex organizations
  • Appropriate computer and IT systems skills/knowledge (MS office, document management)
  • Fluent English (spoken and written)


Attitude/Working Style:

  • Proven strong leadership qualities and ability to drive individuals and teams
  • Drive for excellence in own work and cooperation with colleagues/employees
  • Value-based people management and “lead by example
  • High degree of communication skills, active and continuous information/communication with senior management, colleagues, and group functions
  • Liaise and develop close collaboration with sales, service and QHSE
  • Interest in continuous innovation, learning and personnel development
  • Internal and external customer orientation (e.g., short response times, appropriate backup solutions, continuous information flow)
  • Efficient, result-oriented, and resilient working style (e.g., priority setting, deadline respect, working overtime in peaks, absorb pressure)
  • Support and drive increased customer orientation
  • Understanding of overall business scenario (strategy, market, competition) and ability to develop together with senior management solutions based on business analysis and needs
  • Ability to work in a fast-paced and changing organization and market
  • Willingness to travel
  • Interest to integrate and cooperate in a multi-national group (i.e., travelling abroad, support corporate needs, assist colleagues from other subsidiaries)
Related jobs

Do you wish to be redirected to