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Sales Support Engineer

location Saudi Arabia
location May 29, 2024

contract Permanent

Our client is  an Industrial Machinery Manufacturing company. They are now looking for a Sales Support Engineer to join them.

 

Roles & Responsibilities 

  •  Identify the bottlenecks in meeting the KPIs and try to eliminate the same after discussing and agreeing with the concerned on the corrective actions.
  • Understand the client existing sales & service contracts and maintain reports of the contracts.
  • Coordinate with Sales & Service teams in the entire process of contract pre-order and post-order activities. These include aftermarket contract technical & commercial offer preparation, approvals, quotation, negotiation, and final award.
  • Lead in identifying the optimum stock for each existing contract.
  • Participate in negotiations, new service contract discussions.
  • Handle all client portals regularly for issued RFQ’s, purchase orders, enquiries, and contracts.
  • Provide updates/business reports to EB management periodically for internal/external meetings.
  • Prepare high level customer presentation based on the guidance from Sales & Service teams.
  • Assist in organising training programs for customers.
  • Support Application engineering as needed in technical works.
  • FSPO database management
  • Proactively support Sales & Service teams in follow-up of goods delivery, delivery notes and payment collection from the customers.
  • Manage coordination of activities for retrofit and upgrade projects to help the company in winning more retrofits and upgrades.
  • Assist in preparing SPIR/PSPL for major customers

 

Qualifications/Experience:

  • Mechanical Engineer or Engineering background
  • Minimum 5 -10 years’ technical experience working in Oil & Gas, Petrochemical or related industries.
  • Have fair knowledge of rotating equipment in general.
  • Experience with large and complex organizations
  • Appropriate computer and IT systems skills/knowledge (MS office, document management)
  • Fluent English (spoken and written)

 

Attitude/Working Style:

  • Proven strong leadership qualities and ability to drive individuals and teams
  • Drive for excellence in own work and cooperation with colleagues/employees
  • Value-based people management and “lead by example
  • High degree of communication skills, active and continuous information/communication with senior management, colleagues, and group functions
  • Liaise and develop close collaboration with sales, service and QHSE
  • Interest in continuous innovation, learning and personnel development
  • Internal and external customer orientation (e.g., short response times, appropriate backup solutions, continuous information flow)
  • Efficient, result-oriented, and resilient working style (e.g., priority setting, deadline respect, working overtime in peaks, absorb pressure)
  • Support and drive increased customer orientation
  • Understanding of overall business scenario (strategy, market, competition) and ability to develop together with senior management solutions based on business analysis and needs
  • Ability to work in a fast-paced and changing organization and market
  • Willingness to travel
  • Interest to integrate and cooperate in a multi-national group (i.e., travelling abroad, support corporate needs, assist colleagues from other subsidiaries)
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