Case Studies
Hundreds of satisfied clients, thousands of happy hires
As one of the leading HR companies in the GCC, we’ve been meeting our clients’ recruitment, staffing and HR needs needs for more than 15 years. Each has their own particular requirements, and their own success stories to tell. Here are just a few of them.
Case Study #1:
New Country and Corporate Heads
Our client, one of the kingdom’s largest global visa processing companies, was looking to bolster senior management capabilities by recruiting a new country head and head of security.
The Brief
Assist with the deployment of experienced senior management personnel from overseas (India and Morocco), handling all aspects of the complex onboarding process, including attestation and family visas, within a tightly defined timeframe.
Roles
• Country Head
• Head of Security
Our approach
A speedy resolution was essential to the client, and so we drew up an SLA and timelines to ensure that their needs were met. Despite the added complexity of dealing with international hires (the successful candidates being from India and Morocco) we were able to swiftly complete the necessary procedures, including document attestation, certification, and family visa formalities.
Success
Both candidates were brought onboard in less than 15 working days, easily surpassing both previous benchmarks and our client’s expectation, with visa processing completed 30% more quickly than previously.
Case Study #2:
Contract Staffing and SOW Development
One of the world’s largest pharmaceutical companies, operating in the GCC, had engaged three external providers to help them meet their staffing requirements. However, it soon became apparent that the outsourced employees were suffering from delayed payments, which affected both their morale and productivity, and the client company’s reputation. Additionally, incorrect invoices were submitted, resulting in additional resources being required to correct the vendors’ mistakes.
The Brief
Examine and overhaul the pharma major’s outsourced contract staffing, recommending and developing systems and procedures to optimise ROI and ensure timely payment of invoices and implementation of best practices.
Roles
• Contract Staff
• SOW
Our approach
We partnered with the pharma company to define a concise and coherent statement of work, clearly documenting each party’s expectations and responsibilities. We initiated and maintained a rolling KPI management programme for outsourced staff, leading to increased employee satisfaction and productivity, and resources savings for the client. We introduced monthly discussion between staff and their line managers to deliver early identification and rectification of potential issues.
Success
Our input proved to be the catalyst for a significant uplift in staff satisfaction and effectiveness, with a 100% increase in KPI achievement, and a further 100% improvement in inter-departmental communication across the company’s territories.
